Using Surveys As Customer Communication

July 29th, 2007 by admin

Get Visitors Involved With Surveys

Visitors to your website are always willing to assist - if asked.

Surveys is one of the easiest ways to involve your website visitors and get some feedback on an issue. You will be amazed at some of the answers and feedback - and be able to change your website to accommodate the recommendations from your visitors.

Survey Features

Surveys can be simple or complex. The survey used here is a complex survey - not complex in setting up though - complex in how it operates.

A visitor can complete the survey only once - the visitors detail is recorded and when the visitor comes back to the same page, there would be a nice message saying “Thank you for completing the survey.” Please complete the survey and then come back to this page to see it for yourself.

A complex survey normally contains open-ended questions. With such a survey, you do not want to display the results. You would rather collect all the survey results, analyze it and the publish a post with the survey results.